PCI TECH SUPPORT MENU

New Tech Support Hours: 24hrs a day, 7 days a week

 Email Tech-Support

DSL FAQ page to get help on modems and DSL issues

Here are some helpful tips for all users.

• News Server: news.pcisys.net

• Incoming Mail Server:  pop3.mailpci.net

• Outgoing Mail Server:  smtp.mailpci.net

• Time Server (NTP):  ntp.pcisys.net

• Username/UserID:

  • Email Sending and Checking: your userid ONLY, not your userid@pcisys.net
  • News: your userid@pcisys.net
  • Dialup: your userid ONLY, not your userid@pcisys.net
  • Travelling Dialup: your userid@pcisys.net

• Email account: your userid ONLY!!!

• Tech Support is available for the primary location, usually your home on a Personal Account. Please do not ask us to try to circumvent the network configurations where you work.

• Tech Support is available for the primary location, usually your office on a Business Account.

• CGI Scripting may be allowed on Personal Accounts but is not supported through Tech Support, this is use at your own risk proposition.

• Tech Support is provided for the following operating systems insofar as connectivity is concerned: Windows95/98, ME, NT, XP and MAC System 8.5 and above. There may be limited support for Linux. Issues such as GPF's, Illegal Operation and other system errors should be referred to a competent PC Technician or to the company who provided your software. PCI is not responsible for Technical Support for non-PCI software with regards to the actual functionality of such software. We will be more than happy to provide you the configuration required for email, news, and connectivity. The Customer is responsible for his/her decisions regarding the use of such software.

Common Mistakes include

• Installing Beta software on your system.

• Installing 'Other' Internet Provider software on your system. This can cause configuration problems on your machine which may affect your ability to connect to our system.

• When installing Dial Up Networking both the long and short versions are used. Never use both.

Questions and Answers

I double-click on Internet Explorer, Netscape, or Outlook but my computer doesn't dial up to PCI, why?

• Double click on My computer then Control Panel then Internet Options.  Find the connection tab. Put the dot in the option to 'dial whenever a network connection is not present.'  This will make your computer understand whether it is already connected or needs to dial up.

I get connected, I lose my connection after a few minutes.

• If you're checking email and your computer disconnects just after you get your mail...in your mail program, click on tools then options then connections.  Take the checkmark out of 'hang up after sending and receiving.'

• You may not have the proper device driver for your modem or the init string is not appropriate for a PPP connection.

I can't get my email

• There are many possible reasons including a large file that won't pass over a dial up connection, a corrupted email, a 'pop lock' or 'session active', or a firewall problem.  It's best to get the error message and call us.

I get the message "unable to establish a compatible set of network protocols."

• Your system settings may have been changed, make sure that in your Network settings you have Client for Microsoft Networks, Dialup Adapter and TCP/IP installed.

I get the message "Modem is not responding".

• The modem may be 'hung', you may have Fax Software running, or Windows found a second modem which does not exist. A reboot of your system will most likely take care of the problem.

I get the message "Please re-enter the password and try again".

• Your userid OR password may be incorrect, ensure they are both in lower case. Another possibility is that your credit card may have expired and was not charged to pay your bill and you have been denied access.

I get the message "Server not responding"

• The webserver you are trying to connect to may be down. You may have a DNS problem and need to hard code them.(call us)

I downloaded a file and now I don't know where it is.

• You will have to perform a search on your hard drive to find it or download it again paying attention to the folder you place it in.  Always check in 'My Documents' for the file in question.

How do I install software I download?

• You will have to execute the downloaded file. Find the file you downloaded and double click on it.  You may need additional software to 'unzip' the file.

How do I create a Folder to download my files to?

• Right click anywhere on the desktop (not on an icon) and select 'new' then 'folder'  Type the name you'd like to call it and hit 'enter' on the keyboard.