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PCI Late News

In an effort to keep all our users better informed, we have implemented this log. We will log system outages and system upgrades. Note - PCI's normal maintenance window is from 2 a.m until 6 a. m. every Wednesday. You might experience unreliable connections during this maintenance time.

11/15/2008 08:40 - 09:40. A switch failure in Colorado Springs has taken down Colorado Springs DSL, PCI personal web pages, and the shell machine.
5/14/2008 until 23:00. Denver DSL had packet loss due to some bad Level 3 ATM cross-connect equipment. Level 3 fixed by switching to a different ATM MUX card.
3/23/2008 04:00 - 04:10. Massive power outage in North Colorado Springs takes out some wireless.
2/24/2008 09:50 - 12:24. Hardware failure on a core T-1 router. Replaced hardware. This outage affected PCI's phones since our VOIP goes on one of the affected T-1s.
3/31/2007 07:30 - 11:00. Wireless customers on the UCCS tower are down due to a cell-phone company disrupting power without notifying PCI.
2/20/2007 10:45 - 14:45. A PCI core router broke and had to be replaced.
6/22/2006 - 6/23/2006 - Several PCI email servers blocked by email servers using SpamCop. A PCI customer was spamming on 6/21/2006 and 6/22/2006, probably a result of a virus.
4/27/2006 21:00 to 23:20 - Web upgrade causes outage for all PHP web pages.
4/23/2006 22:00 - Move to new domain web host machine. Upgrades to PHP.
4/19/2006 - Move to new domain web host machine cancelled due to earlier outage.
4/19/2006 - 11:40 to 14:30 upstream routing issues caused an extended outage.
12/26/2006 - 1/29/2006 off and on email blocking by Verizon.net. Verizon automatically blocks any email server that blocks them. Meanwhile, they allow SPAMming. PCI's email servers have intermittently blocked Verizon servers due to the large amount of emails sent to invalid PCI email addresses. PCI has put checks in place to never block Verizon email servers, no matter how much SPAM they send.
1/8/2006 00:30 - 01:30 Email outage as server restored to original location.
1/7/2006 13:21 - 15:00 power outage at main POP takes out email again.
1/6/2006 21:00 email services restored.
1/6/2006 18:30 to 21:00: PCI's data and phone lines were severed. Our Mail Server is unreachable and some wireless is down.
1/3/2006 For no apparent reason, Verizon.net has been blocking PCI email for several days. They have agreed to remove the block (within 72 hours) with no other explanation.
5/31/2005 Email server problems all day until around 15:30. Rebooting the main email server solved the problems.
5/6/2005 evening. Lightning storms have wreaked some havoc with Wireless Towers.
1/26/05 to 2/6/05 SPAM Filtering has had periodic outages -- especially from 2:30 am to 6:00 am. Software changes have been made and additional hardware is on the way. We apologize for any inconveniencs and appreciate your patience.
1/18/05 Core router outage between 20:48 and 21:40 caused temporary outage.
1/7/05 some emailboxes had incoming email rejected for 'unknown user' between 4:15 and 4:40 pm.
12/8/04 to 12/13/04 Norton Antivirus updates caused those clients who updated to have trouble checking email. On 12/13/04 Norton LiveUpdate included a Core Element update that appears to fix the problem.
11/4/04 Large power Outage in Colorado Springs takes down UCCS wireless site.
10/27/04 SPAM Filtering outage during much of the day has been corrected.
6/26/04 Wireless towers on all parts of town down due to lightning. Several key pieces of equipment at 3 towers damaged. As of 09:48 6/27, all but the Falcon area have been restored.
6/6/04 Equipment problems have cause Wireless outages on the East side of Colorado Springs and Falcon area.
6/3/04 Denver technical support number (303-695-6178) is not working. We are working with Qwest to get this fixed. Please use the Toll-Free number 1-(800) 859-3452 or 1-(877) DIALPCI.
5/10/04 Filtered Email redelivery was delayed over the weekend. It has been fixed and all email marked for redelivery since 5/7 will be resent.
4/26/04 00:00 to 08:30 am some dialup logins failed.
4/12/04 10:30 to 11:30 am PCI's email server is down.
4/7/04 6:30 am to 08:30 am PCI's email servers for checking email were down.
3/13/04 AOL blocked 1 of PCI's outgoing email servers based on complaints they have received. One PCI customer's account has been suspended for sending SPAM to AOL on 3/12/04. It appears to have been a virus/worm, but the account will not be unsuspended until an investigation is complete. AOL should be removing the block soon.
1/28/04 AOL blocked 2 of PCI's 3 outgoing email servers based on complaints they have received. They have agreed to remove the blocks sometime today. They refuse, however, to share with us any evidence that led to the blocking. In the future, AOL has agreed to forward complaints to us before taking what we feel is unjustified action.
12/30/03 17:00 to 18:00 - Core PCI router in Colorado Springs melted down and had to be rebuilt. Outage affected Colorado Springs DSL, email, home pages, Colorado Springs dialup, and Colorado Springs dedicated circuit customers.
12/15/03 to 12/17/03 11:30 am - Verizon Internet has lost its mind and is incorrectly interpreting normal operation of our email server's 'bouncing' email back to them as SPAM. We are working with them to get this situation resolved.
12/16/03 0900-1100 News server down for scheduled maintenance.
11/13/03 Upgraded our email checking server (POP3) at 5:30 pm. Unfortunately, it uses a slightly different method of identifying emails. So, those customers who 'leave email on the server' may suddenly 'get' a bunch of old emails.
11/7/03 Added SMTP Authentication to all email servers. This allows email clients to use a userid/password authentication if so configured. Mainly to be used by customers sending email from networks foreign to PCI, but may be used by any customer.
11/6/03 PCI's main mail server melted down between 8:30 am to 12:30 pm. All email delivered to backup MX was delivered by 9:00 pm that night.
9/24/03 Qwest working on lines to email server. Outage at 10:40 am.
9/20/03 Entire North side of Colorado Springs had power outage 1:00 am to 3:30 am. Email and personal web pages were down.
8/3/03 Colorado Springs DSL down from 8:37 pm until 10:45 pm due to a Qwest circuit outage.
4/21/03 redirect of http://pcisys.net to http://www.pcisys.net had a problem where part of the URL was dropped. Fixed this morning.
4/18/03 11:00 pm - Restructure home directories. Mail is out.
4/16/03 DNS resolution of pcisys.net changed. Any hard-coded web pages with http://pcisys.net should be automatically forwarded to http://www.pcisys.net.
4/4/03 - Old version of FormMail.pl (Matt's Script Archive) discovered. It had been used to send SPAM until now.
3/28/03 - Bad modem found and fixed. Had been causing some busy signals in Colorado Springs
3/27/03 - Bad cable replaced on mail server. 30 minute outage from 6:00 pm.
7/23/02 - Hardware failure on main mail server interrupted email checking and outgoing email from 9:20 pm until 12:00 pm.
7/4/02 - Denver DSL down from 6:00 pm to 7/5/02 2:30 am. Problem isolated to a bad DS-3 coaxial cable between ICG and Qwest. Cable replaced.
7/3/02 - Denver DSL down from 11:30 pm to 7/4/02 9:00 am. Problem cleared during isolation testing.
6/30/02 - Denver DSL down from 1:30 am to 8:30 am. Problem cleared during isolation testing.
6/12/01 - PCI service was intermittent because of a core router problem.
3/27/01 - PCI's service was degraded from 1000 to 1130 hours becuase of a Denial of service attack.
1/19/01 - Mail Server upgrade between 1 am and 4 am.
1/8/01 - UUNET Backbone outage in Denver between 5:40 pm and 6:00 pm
11/01/00 - Work continues on the new PCI dialup page which can be viewed by following the link.
7/25/00 - Colorado Springs power outage causes disconnects and login problem for about 20 minutes in the afternoon.
7/21/00 - Denver "dead air" and "number has been disconnected" caused by ICG Communications switch misprogramming. Problem began around 5 pm and ended at 11 pm. Fix actions required several equipment resets during trouble-shooting.
4/12/00 - US West major fiber cut causes fast busy signals in parts of Denver.
4/10/00 - Upstream UUNet Internet access out from 8:30 pm to 12:40 am because of AT&T equipment problem.
4/9/00 - PCI's network attacked. Fix action temporarily affected routing around 10 pm.
3/15/00 - ICG removed the phone number 303-418-0006 between 4:00 pm and 8:45 pm.
2/28/00 - US West cable cut in Colorado Springs causes busy signals for many customer.
8/19/99 - Highlands Ranch MegaBits outage caused by problem in US West Central Office.
6/3/99 - Colorado Springs fast busy problem on 457-0008 is corrected.
4/19/99 - Denver Internet access cut from 1:00 pm to 4:30 pm due to AT&T equipment problems on the UUNet T-3.
4/6/99 - 4/7/99 - US West busied our Denver Technical Support Line all day on Tuesday and Wednesday morning. They fixed the problem Wednesday morning at 10:45.
1/12/99 - 10:00 to 10:45pm Routing problems on equipment serving the 457-0008 number effected users.
1/07/99 - 7:30pm to 8:45pm PCI's overall performance was degraded due to a ping flood attack. We are working with our upstream providers to minimize the effects of future attacks.
12/02/98 - 3:30am to 6:00am Denver Outage (During normal maintenance period) for installation of new phone lines.
11/13/98 - US West fiber cut causes one-way trunking (Our modems can't hear your modem) for calls from the Littleton Central Office to the US West's Denver Main.
10/20/98 - New equipment in Denver caused temporary network problem around 1300.
10/20/98 - Denver - US West has messed up the translations for access number 303-743-0465 (Some callers receiving message "this number no longer in service"). We will be taking these lines out of service because of US West's inability to keep them working properly. If you have been using this access number, please switch to 303-418-0005.
10/19/98 - Denver added additional phone lines to the K56flex/ISDN access number.
10/9/98 - Denver users receiving "all circuits busy" message and fast busies. ICG/USWest notified of problem. PCI servers are NOT busy -- local phone switches are not forwarding traffic. Resolved at 1230 on 10/9/98.
10/6/98 - Denver ICG disables correct rolling on main access number 303-418-0005 -- resolved 10/6/98
10/5/98 - Denver Equipment upgrade to accomodate new circuit.
10/2/98 - Denver ICG installs circuit on short notice to replace circuit cut by US West.
9/29/98 - Denver US West cuts T-1 (24 phone lines) and said they couldn't fix it for 6-7 business days.
9/28/98 - Denver has routing problem for several minutes around 7:30 pm. Equipment reset.
9/11/98 -Denver loses 24 to 48 X2 phone lines for several hours due to an ICG problem.
9/4/98 - Denver - Additional phone lines installed and operational.
9/2/98 - Denver - 24 additional phone lines scheduled -- DELAYED by phone company until next week.
9/1/98 - Short Routing Problem in Denver this morning.
8/26/98 (4:40 pm) - Phone lines restored. TCG has coordination problems, apparently.
8/26/98 (3:45 pm) - Denver phone lines down again (418-0004, 4180006). Repair re-opened.
8/26/98 (2:30 pm) - Phone lines restored. TCG (another phone company) removed circuits by mistake.
8/26/98 (8:30 am) - Some Denver phone lines down (418-0006, 418-00004). ICG working as critical repair.
7/29/98 - Denver phone lines restored.
7/28/98 - Denver loses 24 phones lines on Tuesday night.
7/23/98 - Denver US West cable cut repaired. Englewood/Dry Creek translations fixed.
7/21/98 - Denver US West cable cut in Northern Denver (Boulder, Louisville, Gunbarrel, and Lafayette) causing fast busy problems on ALL phone calls from these areas.
7/21/98 - Translations between ICG and US West are incorrect for Englewood/Dry Creek. US West is working this issue. Result is fast busies out of Englewood/Dry Creek.
7/1/98 - Power outage at TCG facility causes problems for Denver access numbers around midnite and early morning.
6/29/98 - ICG/US West have routing problems out of their Aurora switch. They are beginning work today.
6/23/98 - US West/ICG running diagnostics to determine reason for fast busy in parts of Denver. PCI has capacity, but some customers are receiving busy signals from the US West switch.
6/19/98 - News Server outage between 10:45 and 12:00.
6/19/98 - Denver and Colorado Springs K56Flex access number upgraded to support V.90 (Lucent and USR/3COM)
6/2/98 - Denver X2 Access number upgraded to V.90.
3/10/98 - Phone company switching problems caused intermittent connection problems on the Colorado Springs 457-1746 phone number between 22:30 and 00:30.
3/10/98 - Fast busy in Aurora caused by ICG/US West upgrade. Scheduled resolution 3/13/98 (Friday).
3/5/98 - Electrical Problem at CS Downtown POP knocked out service on all phones lines from 20:37 - 21:20
2/19/98 - New POP open in Denver. Current X2 lines will roll to new POP.
1/16/98 - New phone lines added in Denver. The 418-0005 access number was messed up from 0700 to (so far) 1030. We are working with them on getting it back. Please use access number 418-0150 for now.
12/31/97 - Colorado Springs. US West has hosed up some of our dialup ISDN lines. If you are having trouble dialing in to ISDN, please use access number 457-1746.
12/20/97 New 33.6 phone line in Colorado Springs, 457-1869 please give it a try.
11/20/97 - Minor changes made to time online calculations so ISDN customers see only ISDN time.
11/20/97 - Denver US West translated several Denver prefixes wrong (including 721). This has caused some fast busies (meaning all circuits are busy out of US West).
11/12/97 - Denver. New phone lines added. We are taking new signups again.
10/31/97 - Denver. User's in Highlands Ranch area are getting dead air or fast busy signal when they call the 418-xxxx numbers. This outage has been called in to US West and ICG for resolution. As of 11/3/97, US West still has not completely resolved the issue.
10/24/97 - Denver has stopped taking new signups while we await additional phone lines. We have not been able to get a firm installation date from the phone company. We are below our 10-1 user to modem ratio.
10/7/97 - Denver. Power Outage downtown took out the phones all over Denver this morning.
9/26/97 - Denver. Routing instability in upstream provider fixed at 5:15 pm. If you had trouble reaching some web destinations today, please try again.
9/23/97 - Denver and CS Portmaster's upgraded to new OS. Fixed disconnect problems with US Robotics Sportster modems.
9/15/97 - Denver ISDN lines goofed up by US West. Problem is on-going.
9/8/97 - CS announces K56Flex Modem support (access number 457-1746).
9/8/97 - CS will shutdown current X2 access number (591-0817) in favor of a different access number with many more lines.
9/8/97 - CS. Temporary access number 447-8775 will be deactivated. The new access number is 457-1746.
9/5/97 - ICG (our phone company for digital lines) had an outage on 9/5/97 from 9:02 am until 10:00 am. The Denver phone numbers 418-0004, 418-0005, and 418-0006 were affected.
8/28/97 - Denver announces K56Flex Modem support.
8/25/97 - Denver. US West's Sullivan Central Office was broken since from Saturday (8/23) until Monday (8/25) and has denied Aurora customers access to numbers 418-0004, 0005, 0006, and 0007. US West knew about the problem Saturday and refused to open a trouble-ticket until Monday morning.
8/20/97 - Denver. Expected Upgrade (on 8/26 or 8/27) to replace equipment on 418-0006 and 418-0007. Will enable Rockwell/Lucent 56K and ease some connection problems.
8/19/97 - Denver. New phone lines are not rolling correctly. Emergency fix order put in to the phone company. There are actually plenty of lines with additional access number 418-0007.
8/18/97 - Denver. Some disconnects today (10:00 am to 4:30 pm) on 418-0006 as we moved the new digital phone lines to their final configuration.
8/18/97 - More analog lines cut on access number 743-0465. This will be the last cut on these lines. Please try the new access numbers.
8/6/97 - PCI (Colorado Springs) lost 2 phone lines in the administration office -- We believe it is US West's newest attempt to put us out of business. We apologize for any busy signals when calling for tech support. US West has promised to fix it by 7:00 pm Thursday (8/7/97).
8/5/97 - New digital phone lines installed to support PRI (ISDN) and dialup (418-0006).
8/5/97 - There will be periodic disconnects this week as we move phone lines to different equipment. We are sorry for the inconvenience, but these changes will result in better service.
8/4/97 - New Analog (14.4 - 33.6) Access Number in Denver (418-0005)
7/31/97 - X2 technology available in Denver (Access 418-0004)
7/29/97 - Mail server moved from Jerry to Kramer. There were a few outages on Thursday (7/30) morning.
7/19/97 - Recent problems with the Internet? Check the USA Today Report about the problems.
7/1/97 - DARKEST DAY IN PCI HISTORY UUNET (PCI's Backbone to the Internet) was down across the country for over 7 hours. This made it impossible for anyone to connect to the internet. As well, Jerry (PCI's email and web server) went down for approx. 30 minutes. We are sorry for any inconvience these problems may have caused.
6/25/97 - Denver has added 7 more phone lines.
6/23/97 - The phone companies have yet to deliver the lines previously promised on the 12th of June. The new promised date is the 24th of June. We are sorry for any inconvenience this may have caused.
6/22/97 - Denver is still waiting for the ISDN lines originally promised for the middle of this month. The new promised date for ISDN is the 10th of July. Please accept our apologies for the inconvenience.
5/13/97 - PCI introduces X2 technology in Colorado Springs. 24 lines have been reserved for this new technology.
5/13/97 - Denver has installed 8 new phone lines. There was a temporary outage to install the new modems. Sorry for the inconvenience this may have caused.
5/12/97 - Our router died last night causing users to be able to see only our webpage and not allowing them out on the web. We are researching the cause, we apologise for any inconvenience.
5/2/97 - Denver has installed 26 new phone lines.
4/21/97 - Denver experienced a 6 hour down time. We are sorry for any inconvience that this may have caused.
4/10/97 - Upgraded our system security which will now prevent email only accounts from logging on to our system. Ensure that you are not trying to log in to PCI with an email only account, you will be rejected. You will still be able to check your email on the email only account when dialing in with the primary logon account.
4/07/97 - Frontpage Extensions are still being worked on.
3/26/97 - System Maintenance being performed in the wee hours tomorrow morning.
3/26/97 - New ISDN Lines are finally being installed in the Springs, they should be up and running in a couple of days.
3/21/97 - Newman the newserver is acting strange and is not responding, we are working on the problem.
3/20/97 - Newman the newserver will be down for several hours beginning at 10:30am. We are performing a software upgrade to better serve our customers.
3/18/97 - Colorado Springs has added 11 new phone lines to the 447-8775 access number. This will lessen the possibility of busy signals during the primetime hours. We are below our promised 10-1 user to modem ratio. We will be adding additional lines in two weeks. We apologize for the inconvenience.
3/13/97 - Denver has added second access number (743-0072)
3/5/97 - Denver has added 16 new phone lines to better serve you.
2/13/97 - The New email program that PCI has installed has caused erratic problems. These problems are being resolved. We are sorry for any inconvience.
2/13/97 - Denver has added 8 new phone lines to better serve our Denver PCI customers.
2/10/97 - Colorado Springs opens new POP server. This adds the new access number 447-8775 and adds approx 32 new phone lines for customer use.
1/28/97 - Jerry and Estelle suffered brain fade today causing connectivity problems, seems they have been failing for the last two days causing long login times. Both were rebooted and appear to be functioning normally again, we will continue to monitor for further problems.
1/28/97 - New Phone Lines from USWEST not installed as expected at our COS location. User sign on patterns have changed over the last two weeks requiring new lines. We are still slightly below our promised 10-1 user to modem ratio, yet it is still not enough. We have refused new signups in COS to relieve the burden. We apologize for the inconvenience.
1/27/97 - Projected opening date of new downtown Colorado Springs POP
1/20/97 - ISDN Service down. Hardware failure expected up 1/21
1/19/97 - Colorado Springs main T-1 loses connection for 30 minutes
1/14/97 - PCI upgrades memory in Main server
1/14/97 - PCI adds 20 new phone lines in Colorado Springs
1/10/97 - PCI adds 16 new phone lines in Denver
1/8/97 - PCI upgrades News Server
12/20/96 (Friday, again) - Frank and Estelle decided not to let any of our users on the system. A few whacks and they are back in shape.
12/13/96 (Friday the 13th) - Our news server went offline for a few minutes today, our System Administrators were quick to respond and had us back up in no time at all.
12/12/96 - PCI had a technical glitch this morning which affected the mail server and the PCI Systems Homepage, we apologize for the inconvenience.
12/12/96 - Denver Phone service has been erratic due to work being done by USWest, please accept our apologies for the temporary service disruptions.
11/19/96 - PCI adds 30 new phone lines to serve you better
10/30/96 - PCI adds 16 new phone lines to serve you better
10/28/96 - Microsoft FrontPage Server Extensions Added
10/28/96 - Home Page server upgraded to Apache 1.1.1
10/3/96 - 20 more new phone lines here at PCI
10/1/96 - PCI welcomes Robert Stark, the newest member of the PCI Technical Support Team
9/16/96 - DENVER is now Open!!!!
8/29/96 - We are now offering ISDN!
8/27/96 - 8/29/96 US West has switching problem again causing access numbers to respond with "number disconnected" error message. Some users experienced difficulty, we are very sorry for any inconvience.
8/27/96 - PCI added 9 new phone lines today.
8/13/96 - Apparently, US West had a switching problem Wednesday evening. Several of our access numbers responded with a 'number disconnected' message. The outage lasted only about 20 minutes. Apologies to those affected.
8/7/96 - Upgrade to one of our terminal servers - Estelle.
8/1/96 - Added 37 new phone numbers. 572-0499 is a new access number.
8/1/96 - PCI added a new tech-support staff member. Stephen Lane comes to us from Oregon.
7/20/96 - Implemented comprehensive rules and regulations